Complaints Policy
If you need this guidance in another format, please let us know
If you have a complaint about our services or one of our support workers, please first try to resolve it informally by talking to the person concerned.
If you do not feel comfortable doing this, you can contact us by email, phone, text or letter:
- email: nmhsupport@fxplus.ac.uk
- phone or text: 01326 370 460
- address: DSA Support Team, The Annexe, Tremough Campus, Penryn, Cornwall TR10 9FE
If you are not happy with our response, please contact the Accessibility Service Manager who will investigate the matter.
- email: accessibility@fxplus.ac.uk (FAO the Accessibility Service Manager)
- phone or text: 01326 370 460
- address: Accessibility Service Manager, The Annexe, Tremough Campus, Penryn, Cornwall TR10 9FE
If you are not satisfied with our response, you may wish to go back to your funding body.