Complaints Policy

Complaints Policy

If you need this guidance in another format, please let us know

If you have a complaint about one of our support workers, please first try to resolve it informally by talking to them. 

If you do not feel comfortable doing this, you can contact us by email, phone, text or letter:

  • email: accessibility@fxplus.ac.uk 
  • phone or text: 01326 370 460
  • address: Accessibility and Inclusive Learning, The Annexe, Tremough Campus, Penryn, Cornwall TR10 9FE

If you are not happy with our response, please contact the Accessibility Service Manager who will investigate the matter and reply to you within seven working days.

  • email: helen.bancroft@fxplus.ac.uk 
  • phone or text: 01326 370 460
  • address: Accessibility Service Manager, The Annexe, Tremough Campus, Penryn, Cornwall TR10 9FE

If you are not satisfied with our response, you may wish to go back to your funding body.